1. Information We Collect
When you use Replai, we collect the following information:
- Account Information: Email address, password (encrypted), and profile information you provide
- Usage Data: Keywords you monitor, Reddit mentions found, and your interaction with our service
- Payment Information: Processed securely through our third-party payment provider. We do not store your credit card details
- Technical Data: IP address, browser type, device information, and usage analytics
2. How We Use Your Information
We use your information to:
- Provide and improve our Reddit monitoring service
- Send you email notifications about relevant mentions (if enabled)
- Process payments and manage subscriptions
- Generate AI-powered suggestions and responses
- Communicate with you about service updates and support
- Analyze usage patterns to improve our platform
- Prevent fraud and ensure platform security
3. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service Providers: Cloud hosting providers, AI service providers, payment processors, and email service providers
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets
4. Reddit Data
Replai accesses publicly available Reddit data through Reddit's RSS feeds and public API. We:
- Only collect data from public Reddit posts and comments
- Do not access private messages or restricted communities
- Store Reddit content temporarily for analysis and display purposes
- Respect Reddit's terms of service and API guidelines
Note: Replai is not affiliated with Reddit, Inc. All Reddit data remains subject to Reddit's own Privacy Policy and Terms of Service.
5. AI Services
We use third-party AI services to provide AI-powered features including relevance scoring, content analysis, and response suggestions. When using these features:
- Reddit content and your business profile may be sent to our AI service providers for processing
- These providers process data according to their own privacy policies
- We do not train AI models on your data
- AI-generated content is stored in our database for your use
6. Data Security
We implement industry-standard security measures including:
- Encrypted data transmission (SSL/TLS)
- Secure password storage with encryption
- Regular security audits and updates
- Access controls and authentication
- Database backups and disaster recovery
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct your information
- Deletion: Request deletion of your account and data
- Export: Download your data in a portable format
- Opt-out: Unsubscribe from email notifications
- Object: Object to certain data processing activities
To exercise these rights, contact us at support@replai.app or through your account settings.
8. Cookies and Tracking
We use essential cookies and similar technologies to:
- Maintain your login session
- Remember your preferences
- Analyze site usage and performance
- Improve user experience
You can control cookies through your browser settings, but disabling them may affect functionality.
9. Data Retention
We retain your data for as long as your account is active or as needed to provide services. When you delete your account:
- Personal information is deleted within 30 days
- Backup copies may persist for up to 90 days
- Some data may be retained longer for legal or security reasons
10. Children's Privacy
Replai is not intended for users under 13 years of age. We do not knowingly collect information from children. If we become aware of data collection from children, we will take steps to delete such information.
11. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the service. Continued use after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: support@replai.app