Terms of Service

1. Acceptance of Terms

By accessing or using Replai ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Service constitutes acceptance of the modified Terms.

2. Description of Service

Replai is a Reddit monitoring and engagement tool that helps businesses:

• Monitor Reddit for specific keywords and topics
• Receive notifications about relevant mentions
• Analyze content with AI-powered relevance scoring
• Generate response suggestions for Reddit posts and comments
• Track mentions and engagement over time

Replai is not affiliated with Reddit, Inc. We access publicly available Reddit data in compliance with Reddit's terms of service.

3. Account Registration

To use the Service, you must:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Be at least 13 years of age
• Notify us immediately of any unauthorized use
• Accept responsibility for all activities under your account

You may not create an account using automated means or for fraudulent purposes. We reserve the right to refuse service or terminate accounts at our discretion.

4. Subscription Plans and Billing

4.1 Plans and Pricing

We offer multiple subscription tiers (Free, Starter, Professional, Enterprise) with different features and usage limits. Current pricing is available on our website and may be changed with notice.

4.2 Payment Terms

• Subscriptions are billed monthly or annually in advance
• All fees are non-refundable unless required by law
• You authorize us to charge your payment method for all fees
• Prices are in USD and exclude applicable taxes
• Failed payments may result in service suspension

4.3 Usage Limits

Each plan includes specific limits for:

• Number of keywords to monitor
• Monthly mention quota
• AI analysis and response generation requests
• Email notifications

Exceeding limits may result in service restrictions. Upgrade your plan to increase limits.

4.4 Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of the current billing period. No partial refunds are provided for unused time or features.

5. Acceptable Use Policy

You agree NOT to use the Service to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Harass, abuse, or harm others
• Spam or send unsolicited messages
• Manipulate votes, comments, or engagement metrics
• Scrape or harvest data beyond what the Service provides
• Circumvent usage limits or security measures
• Impersonate others or provide false information
• Distribute malware or malicious code
• Interfere with the Service or other users

Violation of this policy may result in immediate account termination.

6. Reddit-Specific Terms

6.1 Compliance

When using Replai to engage with Reddit, you must comply with:

• Reddit's User Agreement and Content Policy
• Individual subreddit rules and guidelines
• Reddit's API Terms of Use (where applicable)

6.2 Responsible Engagement

Replai provides tools to discover and respond to mentions. You are solely responsible for:

• The content of your Reddit posts and comments
• Following community guidelines and Reddiquette
• Disclosing commercial relationships when required
• Respecting user privacy and consent
• Not engaging in vote manipulation or spam

6.3 No Automation

Replai does NOT automate posting, commenting, or voting on Reddit. All engagement must be manual and authentic. We provide suggestions and insights only.

7. AI-Generated Content

Replai uses third-party AI services to generate suggestions and analysis. Important notes:

• AI-generated content is for reference only and may contain errors
• You are responsible for reviewing and approving all content before use
• We do not guarantee accuracy, appropriateness, or effectiveness
• AI suggestions should be customized for your specific context
• You maintain all responsibility for content you post using AI suggestions

8. Intellectual Property

8.1 Our Rights

Replai and its original content, features, and functionality are owned by us and protected by copyright, trademark, and other intellectual property laws.

8.2 Your Rights

You retain ownership of:

• Your business profile and configuration data
• Keywords and monitoring preferences
• Custom responses and notes you create

By using the Service, you grant us a license to use, store, and process your data as necessary to provide the Service.

8.3 Reddit Content

Reddit content remains the property of its respective authors and Reddit. We display this content under fair use for informational purposes. You must respect copyright and attribution when using Reddit content.

9. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. Key points:

• We collect and process data as described in our Privacy Policy
• We use industry-standard security measures
• We do not sell your personal information
• You can export or delete your data at any time

See our Privacy Policy for complete details.

10. Disclaimers and Limitations

10.1 Service Availability

The Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee:

• Uninterrupted or error-free operation
• Accuracy or completeness of data
• Specific results or outcomes
• Compatibility with all systems

10.2 Third-Party Dependencies

The Service relies on third-party providers including Reddit, AI services, and payment processors. We are not responsible for their availability, changes, or policies.

10.3 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount you paid us in the past 12 months
• Issues arising from your use of Reddit or third-party services

11. Indemnification

You agree to indemnify and hold harmless Replai and its affiliates from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Content you post on Reddit using our suggestions

12. Termination

We may suspend or terminate your account at any time for:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Extended period of inactivity
• At our discretion with or without cause

Upon termination, your right to use the Service ceases immediately. You may request data export before deletion.

13. Governing Law

These Terms are governed by the laws of the United States, without regard to conflict of law provisions. Any disputes will be resolved in the courts of appropriate jurisdiction.

14. Dispute Resolution

For any disputes arising from these Terms or the Service:

• First, contact us to resolve the issue informally
• If unresolved, disputes may be submitted to binding arbitration
• Class actions and jury trials are waived

15. Miscellaneous

15.1 Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Replai.

15.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

15.3 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign these Terms. We may assign our rights and obligations without restriction.

16. Contact Information

For questions about these Terms, please contact us:

• Email: support@replai.app

By using Replai, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.